TERMS & CONDITIONS
WILL CALL
Orange County, Southern California by confirmed appointments Monday to Friday, 8:00 am to 4:00 pm.
PRICING
Prices are subject to change without notice and are subject to the availability of products.
FREIGHT & SHIPMENT
Shipping is calculated by dimension, weight, and quantity of order. Large items will require special handling and shipped separately. CANDEX is partnered with UPS Ground for small parcel services. Dropship services are available. For other arrangements, please contact our office.
PAYMENT TERMS
Net terms are available with approved credit. Please contact our office for more information about applying. After submitting to info@candexlighting.com, please allow 3-5 business days for processing.
CANDEX accepts most major credit cards - Visa, Mastercard, Discover, and American Express.
RETURNS & CLAIMS
CANDEX accepts returned merchandise within 30 days of purchase. All returns require preapproval. Special order merchandise are excluded and cannot not be canceled or returned. All returns must be shipped prepaid. Goods must be in resaleable condition. 15% restocking fee will be applied on any item
returned for credit or exchange.
WARRANTY
CANDEX products have limited warranty for the period stated on each packaging. The period start date is from date of purchase by original purchaser and is required to provide proof of purchase with any claim. The limited warranty applies to products and parts only, and does not include shipping for returns or replacements. Warranty is void if product is not operated for intended use which product was manufactured.
